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springboard hospitality
new user request
new user request
For hotel utilizing Springboard's Opera Cloud environment, the guide provides information for our team members requesting access or modifying their existing user through the Oracle Identity Self Service portal.
Click the button to access Oracle's website to request a new user following the steps below
One you've reached the Oracle Identity Website, click on the link under "Register New Account"
instructions when registering
STEP 1: BASIC INFORMATION
STEP 1: BASIC INFORMATION
First, complete the first set of fields using "SBH" as the tenant code which is the same for all team members in the Springboard Cloud environment registering for a user account:
Tenant Code: SBH
First Name: [first name]
Last Name: [last name]
Email: [email address]
HELPFUL TIPS:
HELPFUL TIPS:
Each team member should have a dedicated email address, however in unique situations where they are waiting to receive it, please use the generic email for the hotel's department for instance talktous@hotelname.com, all emails must be either @springboardhospitality or the hotel's dedicated yourname@hotelname.com.
Each team member should have a dedicated email address, however in unique situations where they are waiting to receive it, please use the generic email for the hotel's department for instance talktous@hotelname.com, all emails must be either @springboardhospitality or the hotel's dedicated yourname@hotelname.com.
STEP 2: USER NAME
STEP 2: USER NAME
Next, complete the next three fields using the user format & guidelines below:
> In this example the team member's name is "Ben Springboard" <
DEDICATED PROPERTY
Team Members working for a specific location or property will use this format when registering for your team member user:
[propertycode.firstinitallastname]
example: HCT.BSPRINGBOARD
HOME OFFICE
Springboard Home Office or Regional Offices Team Members use this format when registering for your user code
[sbh.firstinitallastname]
example: SBH.BSPRINGBOARD
Below are the existing property code for quick reference, select the location you work for:
OHI (Ohia Waikiki)
VIR (Virginian Lodge)
HCT (Harbor Court Hotel)
WAY (Waikiki Sane Villa )
WHC (Weho Hotel Collection for Area + Regional Roles)
CWH (Chamberlain West Hollywood)
GOS (Grafton on Sunset)
LPH (LeParc Suite Hotel)
MWH (Montrose West Hollywood)
MSH (Marin Suites Hotel)
MRY (Carmel, Both Properties)
GET (The Getaway)
HID (The Hideaway
WLD (Sedona Rouge Hotel & Spa)
SBH (Home Office + Regional Teams)
HELPFUL PASSWORD GUIDELINE S:
HELPFUL PASSWORD GUIDELINE S:
AVOID USING:
first name
last name
contain user ID
AVOID USING:
first name
last name
contain user ID
MUST INCLUDE:
2 alphabetic character(s)
13 character(s) long
1 lowercase letter(s)
1 numeric character(s)
1 uppercase letter(s)
4 previous passwords
Start with an alphabetic character
MUST INCLUDE:
2 alphabetic character(s)
13 character(s) long
1 lowercase letter(s)
1 numeric character(s)
1 uppercase letter(s)
4 previous passwords
Start with an alphabetic character
STEP 3: CHALLENGE QUESTIONS
STEP 3: CHALLENGE QUESTIONS
Finally, select your Challenge Questions & Answers.
These will be used to verify your identity if you forget your password and need to reset.
FINAL STEP
FINAL STEP
Take note of your request number.
Your Opera Property Administrator may ask for this information. You will receive an automated email when your request has been approved by the Opera Property Administrator
Take note of your request number.
Your Opera Property Administrator may ask for this information. You will receive an automated email when your request has been approved by the Opera Property Administrator
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